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Our friendly team is here to help.
Available Monday - Friday from 9AM - 5PM.
We respond within 24hours.
Book an appointment to come and see us for one on one assistance.
Hrvst allows customers to make orders, even when a vendor is closed and it is treated as a future order.
Hrvst has implemented processes that allow refunds as outlined in our Refund policy
Take the following steps:
In the rare event that this should happen, communication will be made in due time.
Hrvst customers are free to choose which payment method best suits them, they can either pay via bank card or mobile money.
Hrvst allows you to get in touch with the vendor via the app to lodge a complaint.
Hrvst has a provision that allows you to cancel the order before 6 am on the delivery date and get a full and automatic refund.
One can only edit their order before checkout. Once an order has been placed a customer's cart is cleared.
Once a vendor receives your order Hrvst will send you a notification.
On Hrvst the customer and drivers do not need to be in touch for a delivery to be made. The customer, however, needs to be in constant communication with the vendor to ensure the delivery is made to the right address.
We don't have a provision that allows delivery addresses to be edited after the order. You can only edit your delivery address before the order has been placed.
Yes. A customer has the ability to order from more than one store.
Hrvst allows a customer to file a claim against a vendor if the order is damaged.
As a customer, you will be able to give a review of your experience with a vendor.
Yes. You will be able to track your order, the app provides a badge that shows the order status.
Yes. You will receive a notification from Hrvst indicating that your order has been placed and accepted.
Every vendor has a stated delivery date that is visible on the vendor's profile.
Once you are signed in to Hrvst, you can select the items you want to order, add them to the cart, then place your order.
Hrvst will only try to show you vendors that serve your area, by asking you to set your current location/delivery location.
We have built-in alerting systems that notify us when something fails within the app. Failed payments would trigger an altar, which our customer success team would handle. When possible, we inform users why a payment has been unable to process. This is to improve the experience and guide them to a potential resolution.
Kindly check with the vendor you are ordering from but generally, on Hrvst there are no additional charges.
If you are on either Android or iPhone, you can download the Hrvst app on the Google play store for Android or Apple app store for iPhone.
Yes, customers are free to make payments using other bank details.
We have built-in alerting systems that notify us when something fails within the app.
